Returns
At Triple L & Nedish, we are dedicated to providing our valued customers with an exceptional shopping experience that reflects the elegance, sophistication, and luxury that define our brand.
Our culture is rooted in the appreciation of beauty, meticulous craftsmanship, and personalised service tailored to meet the needs of each customer.
While we strive to ensure that every piece of jewellery meets the highest standards of quality and craftsmanship, we understand that there may be occasions where a return or exchange is necessary. With this in mind, we have developed the following return policy to ensure your satisfaction:
1. Satisfaction Guarantee:
We stand behind the beauty and quality of our jewellery. If for any reason you are not completely satisfied with your purchase, you may return it within [number of days] days from the date of delivery for a full refund or exchange, minus any shipping costs.
2. Eligibility for Returns:
To be eligible for a return, the item must be in its original condition, unworn, and accompanied by the original packaging, tags, and proof of purchase. Customised or personalised items may only be eligible for return if they are defective or damaged upon receipt
3. Return Process:
To initiate a return, please contact our customer service team at [contact email/phone number] within [number of days] days of receiving your order. Our friendly and knowledgeable representatives will guide you through the return process and provide you with a return authorisation number.
Once you have obtained a return authorisation number, please securely package the item and ship it back to us using a trackable shipping method. Please include the return authorisation number on the package to expedite the processing of your return.
4. Refund or Exchange:
Upon receiving your returned item, our team will inspect it to ensure that it meets the return eligibility criteria. Once approved, we will process your refund or exchange within [number of days] days. Refunds will be issued to the original form of payment, while exchanges will be processed promptly to ensure your satisfaction.
5. Exceptions:
Please note that certain items, such as earrings (for hygiene reasons), engraved or customised pieces, and items purchased during special promotions or sales events, may be exempt from our standard return policy. Any exceptions will be clearly stated at the time of purchase.
6. Customer Satisfaction:
Your satisfaction is our top priority. If you have any questions or concerns regarding your purchase or our return policy, please do not hesitate to contact us. Our dedicated team is here to assist you and ensure that you have a positive shopping experience with us.
Thank you for choosing Triple L & Nedish. We appreciate your support and look forward to serving you again in the future.
Sincerely,
Triple L & Nedish Team.
